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0800 096 3666 

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FREQUENTLY ASKED QUESTIONS 

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Can I return a product I ordered from the Lucozade Energy website for an exchange or refund?

Absolutely. You can return an order within 30 days of receiving it and we’ll happily exchange it for something else or refund your account. Click here for more info on how to return an item to us.

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How do I cancel my order?

If you realize you’ve made a mistake after placing an order with us, make sure you call us as quickly as you can on 0800 096 3666. We’re really quick at processing all orders placed on the Lucozade Energy website, so the sooner you get in touch the better.

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How much will I be charged for postage and packaging?

Delivery costs £3.95, and is free for orders £30 or more.

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How long will it take for you to send me my order?

Orders placed before 1pm will generally be delivered between 1 – 2 working days later. It can sometimes take a little longer, depending on the size of your order and stock availability.

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I’ve ordered something but it hasn’t arrived yet. Where is it?

You can track your order by visiting the DPD website and entering the tracking code that can be found on the email confirmation we sent you when we your order was dispatched.

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I won’t be in when my order is due to be shipped. What can I do?

Our courier partners DPD will text you in advance to let you know what time your order will be delivered. You’ll have the option to ask them to leave it with a neighbour or deliver on a different day.

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What countries do you ship to?

Currently, the Lucozade Energy website only ships to addresses in the UK and Northern Ireland. Our international service will be launching soon – stay tuned.

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What do I do if I receive a faulty or damaged product?

If you notice a fault with your order, you can return it us and we’ll happily provide a replacement or offer a full refund. Visit our returns page now for full details. Alternatively, call our Consumer Care team on 0800 096 3666  and we’ll be happy to help.

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I have an incorrect item in my order, what do I do?

We want to sort out any issues with incorrect items straightaway. Please contact our Consumer Care team on 0800 096 3666 with the order number and the incorrect item's name and number. We'll get back to you within 24 hours and send you a replacement item as quickly as we can.

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I'm missing an item from my order, what do I do?

Sometimes we send items in separate parcels, so please check your emails to see if any of your items will be arriving separately. If you’re certain an item is missing, please contact our Consumer Care team on 0800 096 3666 with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.

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I’ve forgotten my password. How can I log in to my account?

Click the “Forgotten your password” link on the Login page, and we’ll email you a replacement password right away.

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I have a question about a Lucozade Energy product. Who should I contact?

Our expert team are on hand and ready to take your calls any time between 9am and 5pm Monday to Friday. If you have any questions on our products or services, simply email us or call Consumer Care on 0800 096 3666 and we’ll help you out as much as we can.

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Is Lucozade Energy suitable for a vegetarian and vegan diet?

All our drinks are suitable for vegetarian and vegan diets. We do not use any animal derived ingredients in our drinks or during the manufacturing process.

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Is Lucozade Energy suitable for a halal diet?

We recommend that you check the ingredients list so that you can make an informed decision depending on your specific dietary requirements. All our ingredients are labelled on pack and can also be found on our website.

We do not use any animal derived ingredients in our drinks or during our manufacturing process. We do not add alcohol to our drinks as an ingredient, but there may be very low levels as alcohol may sometimes be present as in some of the flavourings that are used. Alcohol is defined as ethyl alcohol or ethanol. We are advised by International Trade Federations that products cannot be claimed to be alcohol free as natural fruit flavours and fruit juices may contain naturally occurring alcohol.

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Is Lucozade Energy suitable for a gluten free diet?

We do not use any ingredients which contain gluten in our Lucozade Energy drinks.

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How much caffeine is in a bottle of Lucozade Energy?

All of our Lucozade Energy drinks contain approximately 12mg of caffeine per 100ml. The caffeine content varies slightly for the different flavours. 

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Is it safe to drink Lucozade Energy during pregnancy?

Lucozade is safe for consumption by healthy adults as part of a varied an balanced diet unless otherwise recommended by a health care professional. The NHS recommends that caffeine intake should be limited to 200mg per day during pregnancy. All of our Lucozade Energy drinks contain approximately 12mg of caffeine per 100ml. For more information, please check the NHS website or speak to your doctor.

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Is Lucozade Energy suitable for children?

Lucozade Energy is suitable for consumption by healthy children over the age of 3 and adults as part of a well-balanced diet and active lifestyle, unless contra-indicated or otherwise recommended by a healthcare professional. Lucozade Energy should not be used to replace other foods in the diet which have a broader nutritional value. Lucozade Energy is not adequate for children under 3 as it contains approximately 12mg of caffeine per 100ml.

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Is Lucozade Energy suitable for diabetics?

Lucozade Energy Original now contains approximately 50% less glucose based carbohydrates as of April 2017. All flavours have significantly less glucose based carbohydrates then before - please check the label. 

Further information can be found at www.lrsuntory.com/health.

We’re unable to give medical advice and advise our consumers to speak to their healthcare professional.

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What is your stance on artificial sweeteners?

To achieve a great-tasting drink with fewer calories, we use a range of low calorie sweeteners. All the sweeteners used in our drinks have been approved as safe to consume by the relevant authorities.

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Where do I get my energy from if Lucozade Zero doesn’t have sugar?

Lucozade Zero is a sparkling low-calorie drink, not an energy drink. It’s a new addition to our range because we are committed to offering more choice to our consumers. Now in the range there is a choice of a low-calorie drink without sugar, or a drink containing sugar and sweeteners.

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Why is it called Zero when it has 4 calories?

Like other food and drink manufacturers, we are governed by the Nutrition and Health Claims Regulation regarding what we can say about our drinks. Drinks classed as zero calories can contain 4 calories or less per 100ml. Having a few calories is something that Zero drinks tend to have in common.

Lucozade Zero Original contains 1.7 calories per 100ml, Lucozade Zero Orange contains 3.8 calories per 100ml and Lucozade Zero Pink Lemonade contains 2 calories per 100ml. 

These calories are regarded as being so low that they are considered negligible in terms of the contribution they make to a person's daily energy intake.

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Have you changed the recipe of Lucozade Energy drinks?

Yes, in November 2016, we announced through the media and on www.lrsuntory.com that we were reducing sugar across our portfolio with the new recipe drinks introduced from April 2017. These new recipe drinks are now appearing on retail shelves.

We’re letting people know about the new recipe by changing the ingredients and nutritional information on the back of the bottle, as well as the brand website.  

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Will you be reducing the sugar in all your drinks?

Yes. We’re reducing the sugar in all of our added sugar drinks by up to 50%. It’s our aim to sell drinks that are a little bit healthier and still taste great.