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Call us on 0800 096 3666 or 0330 123 9447 (cheaper on a mobile)

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FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

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Can I return a product I ordered from the Lucozade Energy website for an exchange or refund?

Absolutely. You can return an order within 30 days of receiving it and we’ll happily exchange it for something else or refund your account. Click here for more info on how to return an item to us.

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How do I cancel my order?

If you realize you’ve made a mistake after placing an order with us, make sure you call us as quickly as you can on 0800 096 3666 or 0330 123 9447 (cheaper on a mobile). We’re really quick at processing all orders placed on the Lucozade Energy website, so the sooner you get in touch the better.

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How much will I be charged for postage and packaging?

Delivery costs £3.95, and is free for orders £30 or more.

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How long will it take for you to send me my order?

Orders placed before 1pm will generally be delivered between 1 – 2 working days later. It can sometimes take a little longer, depending on the size of your order and stock availability.

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I’ve ordered something but it hasn’t arrived yet. Where is it?

You can track your order by visiting the DPD website and entering the tracking code that can be found on the email confirmation we sent you when we your order was dispatched.

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I won’t be in when my order is due to be shipped. What can I do?

Our courier partners DPD will text you in advance to let you know what time your order will be delivered. You’ll have the option to ask them to leave it with a neighbour or deliver on a different day.

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What countries do you ship to?

Currently, the Lucozade Energy website only ships to addresses in the UK and Northern Ireland. Our international service will be launching soon – stay tuned.

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What do I do if I receive a faulty or damaged product?

If you notice a fault with your order, you can return it us and we’ll happily provide a replacement or offer a full refund. Visit our returns page now for full details. Alternatively, call our Consumer Care team on 0800 096 3666 or 0330 123 9447 (cheaper on a mobile) and we’ll be happy to help.

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I have an incorrect item in my order, what do I do?

We want to sort out any issues with incorrect items straightaway. Please contact our Consumer Care team on 0800 096 3666 or 0330 123 9447 (cheaper on a mobile) with the order number and the incorrect item's name and number. We'll get back to you within 24 hours and send you a replacement item as quickly as we can.

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I'm missing an item from my order, what do I do?

Sometimes we send items in separate parcels, so please check your emails to see if any of your items will be arriving separately. If you’re certain an item is missing, please contact our Consumer Care team on 0800 096 3666 or 0330 123 9447 (cheaper on a mobile) with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.

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I’ve forgotten my password. How can I log in to my account?

Click the “Forgotten your password” link on the Login page, and we’ll email you a replacement password right away.

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Are Lucozade Energy products suitable for vegetarians and vegans?

All our products are suitable for vegetarian and vegan diets. We do not use any animal derived ingredients in our products and during the manufacturing process.

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Can I drink Lucozade Energy products during pregnancy?

Lucozade Energy is safe to drink during pregnancy, however we suggest that you discuss with a healthcare professional if you have further concerns over diet during pregnancy.

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Are Lucozade Energy products suitable for diabetics?

We’re unable to give medical advice and we advise consumers to check with their medical professional.

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I have a question about a Lucozade Energy product. Who should I contact?

Our expert team are on hand and ready to take your calls any time between 9am and 5pm Monday to Friday. If you have any questions on our products or services, simply email us or call Consumer Care on 0800 096 3666 or 0330 123 9447 (cheaper on a mobile) and we’ll help you out as much as we can.

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Where do I get my energy from if zero doesn’t have sugar?

Lucozade Zero is a sparkling low-calorie drink, not an energy drink.It’s a new addition to our range because we are committed to offering more choice to our consumers.

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Why is it called Zero when it has 4 calories?

Like other food and drink manufacturers, we are governed by the Nutrition and Health Claims Regulation regarding what we can say about our products. Drinks classed as zero calories can contain 4 calories or less per 100ml.  Having a few calories is something that Zero drinks tend to have in common.

Lucozade Zero Orange contains 3.8 calories per 100ml and Lucozade Zero Pink Lemonade contains 2 calories per 100ml. 

These calories are regarded as being so low that they are considered negligible in terms of the contribution they make to a person's daily energy intake.

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What is your stance on artificial sweeteners?

To achieve a great-tasting product with fewer calories, we use a range of low calorie sweeteners. All the sweeteners used in our products have been approved as safe to consume.

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Have you made Zero because of the soft drinks tax?

No, our Zero product has been in the pipeline for months. We are continuously working to reduce the sugar in our portfolio and look forward to launching exciting new products for our consumers who want more choice.

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Will you be reducing the sugar in all your products?

We plan to reduce the sugar by 20% across our portfolio by 2025. These small changes will be made over time.